But the effectiveness of your AI depends

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service customer service and manage customer inquiriesacross different touchpoints, such as phone, email and chat. More resilienceand empathy in turbulent times Consumers are feeling increasing pressure fromthe cost of living in the UK, with inflation at around ten percent in March2023, and the economic climate remains uncertain across Europe. The impact ofrising costs of living has led to a significant shift in consumers' financialpriorities. This market turbulence, coupled with increased competition andchanging consumer expectations, creates the perfect conditions to short-circuitold habits of brand loyalty, even for the most venerable of financial servicesinstitutions. In fact, according to our 2023 Customer Experience Trends report,71% of French

executives say customers are increasingly demandingexceptional customer experiences during Chinese Malaysia Phone Number List  an economic downturn, and 77% of theseexecutives acknowledge that it is even more important to provide excellentcustomer service during times of economic uncertainty. It is therefore moreessential than ever for financial institutions to invest in their customerservice and experience. However, a strategic approach is essential. Zendeskresearch shows that more than half (57%) of companies admit that their approachremains reactive, not strategic. Conversational experiences and AI are powerfultools that can help businesses gain agility and resilience during turbulenttimes, and help deliver truly empathetic CX.  on the

training data you provide it. At Zendesk, we train our AIusing a vast sentiment library based on billions of data points from realcustomer service interactions. Thanks to our just-announced new intelligencelayer, Zendesk AI, businesses can now deliver a personalized, efficient,immersive and more empathetic customer experience Zendesk AI, the future ofintelligent customer experience Today we announced Zendesk AI, our newintelligence solution, which combines years of Zendesk data and statistics withnew AI technologies, instantly improving your customer experience. Last updatedJune 23, 2023 The world is changing and customer expectations are keeping pace.Technological advances, combined with new sustainable challenges facingbusinesses, are